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Lynn Valley zazou@zazou.ca
Lonsdale lonsdale@zazou.ca

At Zazou we’re committed to providing exceptional service and a seamless booking experience. To ensure fairness for both our guests and our team, we require a credit card to secure all online appointments. Here’s why:

1. Securing Your Appointment

When you book with us, we reserve that time just for you! A credit card holds your spot, ensuring our stylists are ready to give you the best experience possible.

2. Reducing No-Shows & Last-Minute Cancellations

We understand that life happens, and we offer flexibility for rescheduling. However, late cancellations or no-shows impact our team and other guests who may have wanted that time slot. A credit card helps us enforce our cancellation policy, ensuring fairness for all.

3. Respecting Our Stylists’ Time

Our talented stylists dedicate their time and skills to every appointment. When a booking goes unused, it directly affects their schedule and income. A credit card requirement encourages commitment while allowing us to continue offering the high-quality service you expect from Zazou.

4. Industry Standard for Professional Service

Many salons, spas, and medical offices require a credit card for online bookings. It’s a common practice that ensures a professional and efficient scheduling system.

5. Secure & Hassle-Free Transactions

Your credit card information is protected and encrypted through our secure booking system. If needed, you can also use the same card to pay for your service after your appointment for a faster checkout.

We value both our guests’ time and our Stylist’s schedules. To ensure fairness for everyone, we require a minimum of 24 hours’ notice for cancellations or rescheduling.

If we do not receive at least 24 hours’ notice:

• We will provide a one-time courtesy warning for the first occurrence.
• If late cancellations or no-shows continue, a 50% charge of the scheduled service cost will be required to book future appointments

This policy helps us accommodate other guests and ensures our stylists’ time is respected!

We’ve partnered with Green Circle Salon Group, a company dedicated to helping the Salon and Spa industry reduce waste and the its impact on the planet. Through this partnership Zazou takes proud in the ability to recycle 98% of it’s waste.  Not only does Green Circle recycle all of our paper and plastic, they also recycle items the municipality won’t accept.  Stuff like our foils, colour tubes – even the little plastic lids on the colour tubes, any waste chemicals that doesn’t make it onto your head, and you guessed it – your hair will be used to make hair mats and booms to aid in the clean-up of oil spills, an even greater step to aid our planet.

Your eco fee helps support our ability to keep our waste to 2% which helps limit everyone’s impact on the planet.

Our haircut prices range from $40 to $120+, reflecting the expertise, experience, and specialized training of our stylists.

Our pricing is based on:
-Stylist Experience – From emerging talent to master stylists, our team offers a range of skills to match your needs.
–Advanced Education & Certifications– Many of our stylists undergo ongoing training, certifications, and advanced courses to stay at the forefront of industry trends and techniques.
-Personalized Service – Each haircut is tailored to your unique hair type, style preferences, and desired look, ensuring the best possible results.

No matter which stylist you choose, you’ll receive exceptional service and a customized experience in a welcoming and professional environment.

See our Services Menu

Yes, as well as a scalp massage. Any hot tool use (curling iron or flat iron) requires additional time and an charge of $20 will apply. If you would like no hair no cut and only shampoo, scalp massage, blowdry and style the cost is $45.

With all colour services that do not include a haircut we offer a 15 minute complimentary express blow dry that removes moisture from the hair so you can see what your colour looks like. If you are looking for an additional style we charge a blow dry and style fee due to the additional time required, approx 30 to 45 minutes, for $45 – $55+. If you have long or thick hair this may require more time and can increase the price, which will be quoted by your stylist. This service includes a round brush or flat brush dry and style. Any hot tool use (curling iron or flat iron) requires additional time and is added on for an additional $20.

Event Styling starts at $75 and can increase depending on the complexity of the style desired and the amount of time it will take. Before coming in for your event styling service we do ask that you wash your hair the day before and arrive for your appointment with clean dry hair. We also suggest that you wear a button up, or a zip up shirt that is easy to take off so that when you go to change you do not ruin your hair in the process.

Zazou Salon & Academy believes in sustainability and environmental awareness. We use natural products that are less damaging to the environment and we align ourselves with distributors who also believe in sustainability. Zazou participates in many fundraisers and sponsors numerous community events. Zazou provides services in an intimate, comfortable environment and we guarantee all our products and services 100%.

For colour services we use La Biosthetique colour. La Biosthetique hair colour is 92% naturally derived. For fashion and creative colours we use a vegan colour line called Staino. We carry La Biosthetique hair care, skincare, scalp care and Belevance make up products from France. We carry Evo Hair Products from Australia that uses sugar cane for their packaging which requires less CO2 emissions to produce therefore reducing their carbon footprint. We also use Davines, a line from Italy that is all natural and packaged in environmentally friendly, reusable containers and is B Corp Certified. As we offer Hair Extension services with Great Lengths and EasiHairPro we carry the complimentary retail products. For our smoothing treatments we use Kode Professional. We also retail hot tools from Aria hairdryers and carry trendy local products seasonally. For a full list visit, Products We Love

No, our prices are the same for children and adults. We offer the same time, care and service experience for both children and adults.

Colour will be fine if you are pregnant, however, if you feel uncomfortable with it we do suggest that you have highlights done instead of a solid colour. This is because a solid colour is applied directly to your scalp, highlights are foiled into the hair away from the scalp. We do use La Biosthetique colour which is 92% naturally derived, and has the lowest amount of ammonia content compared to any other colour product on the market. However, if you are at all uncomfortable we recommend speaking with your family doctor before scheduling an appointment.

We do ask that you arrive at least 5 minutes early for your appointment in order to fill out any necessary forms and to have a chance to peruse our latest products before your service. This also helps to ensure that you receive all the time you have scheduled for your service. Should you arrive late for your service, we may not be able to complete your full service.

We offer a variety of high-quality hair extension options to suit your needs and lifestyle, including:

-Bellami Extensions
-Great Lengths Bonded Extensions
-EasiHairPro Tape-Ins
-i-Tip Extensions

We use only the best quality Remy hair, ensuring a natural look, seamless blend, and long-lasting results.

Consultation Required

Before booking your extension service, we require a consultation with a recommended extension technician. This allows us to:
-Discuss your desired look and extension options
-Determine the time required for the service
-Provide an accurate cost estimate

We also offer extension removal services to ensure safe and professional removal when needed

See Hair Extensions.

Lynn Valley: We have free underground parking at Mountain Highway and Ross Road.

Lonsdale: Restricted street parking up to 2 hours is available on 18th or 19th and Lonsdale. 1 hour restricted parking is available on Lonsdale. Unrestricted street parking is available on Chesterfield or St. Georges from 18th up. Unrestricted parking is available on the north side of 20th and Lonsdale.

Yes, we guarantee our products and services 100%. If you are unsatisfied with your salon service, we guarantee a complimentary redo if you call within 14 days of your initial service. We then book you in for a redo with your stylist. If you have changed your mind about your haircut style or colour originally requested and agreed upon than we would book you in for another chargeable hair service. We cannot guarantee colour services from fading if you do not use professional haircare products due to the fact that non-professional hair products have the potential to strip your hair colour. This is why our stylists will always recommend a professional salon haircare product because it will help preserve your colour. For hair products, we do guarantee satisfaction. You may return them for store credit or exchange within 2 weeks of original purchase and the bottle must be half full or more. Hot tools (hair straighteners and blowdryers) are guaranteed at Zazou within a month of purchase. After one month the warranty goes to the manufacturer for the first year of use.

We have temporarily paused our makeup application services since COVID. However, we are working on bringing them back and look forward to offering this service again soon!

Students are in different stages throughout the program. They require models for specific classes and practice. However, they do not have specific days for booking appointments. Generally, models are required Monday morning from 10am – 5pm. You may place your name on a list with general information about your hair and what you would like to have done and they will contact you if your needs suit the current skillset they’re practicing.

Email academy@zazou.ca with your contact information, what you’re looking for & keep your eyes out on our Zazou Academy Models Facebook Group to see what services the students are practicing.

Visit our Academy Services Menu for more details.

Yes, we offer the Kode Smoothing Treatment. This unique service is rich in anti-oxidants that repairs and restores dry and damaged hair, preventing frizz and providing incredible colour and heat protection. For more information visit Za Blog –  for more straighten service info

Both services require a complimentary consultation prior to booking in to determine price, longevity and to do possible strand tests if your hair is currently chemically treated. Please visit our service menu for pricing.

We offer a variety of convenient payment options for our guests. We accept:

–Credit Cards: Visa, MasterCard, and American Express
-Debit Cards
-Zazou Gift Cards or visa gift card
-Cash

Yes!, We offer professional styling for weddings and special events styling.

Booking:

Before your event, we recommend booking a styling trial with one of our bridal specialists. During this session, we will:
– Discuss your vision and desired hairstyle
– Test different looks to find the perfect style for you
-Ensure the final look complements your dress, accessories, and overall aesthetic.

On-Site or In-Salon Services

We offer flexible options based on your needs:
🏡 On-Location Styling – We can travel to your wedding or event venue for ultimate convenience.
🏢 In-Salon Styling – Get the service in our salon with a relaxing, professional experience.

Pricing & Additional Services

Our pricing varies based on the service location and any additional requests. If you would like to include a professional makeup artist, we can arrange that as well.

Yes, we do! We have skilled stylists who specialize in barbering and men’s grooming services. Whether you’re looking for a classic haircut, fade,  or detailed styling, we have the right stylist for you.

-Barbering & Men’s Services Include:
– Precision Haircuts & Fades
– Trims & Shaping
– Scalp Treatments & Styling