Concierge

Our professional and knowledgeable concierge are ready to assist you with your experience needs. They greet all our guests with a smile, offer a variety of beverages and coat check, and offer their expertise. Their ultimate goal is to ensure your service experience meets your expectations.

What we can do for you:

  • Greet all our guests with a smile
  • Ensure service experience meets expectations by providing ultimate guest care
  • Variety of beverages available
  • We have superior service and product knowledge
  • Complimentary make up touch ups
  • We are available by phone or via email to schedule appointments. Book online now!
  • Biking here? We have a bike lock available at the front desk!

Salon FAQ's

Book online 24/7 here! http://www.zazou.ca/book-online-247/ You can contact our concierge at the front desk at 604-980-7223 or email us at [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it and explain the service you would like to have. Our concierge will be happy to schedule an appointment for you.

We require 12 hours cancellation or rescheduling notice before your scheduled appointment. If we do not receive 12 hours cancellation notice we will give you one warning. If this is a continuing occurrence we will charge you 50% of the cost of your scheduled service in order to compensate for the service providers time in order to book any future appointments. If you do not arrive for an appointment scheduled online you will be charge 50% automatically for the missed service after your first warning.

Our haircut prices range from $30 to $105. Our prices are based on the stylist’s salon and industry experience, as well as any additional training or credentials. See Cut & Style for pricing.

Yes, as well as a scalp massage. If you would like to just have a shampoo, scalp massage, blowdry and style the cost is $35. Any hot tool use (curling iron or flat iron) upgrades to a detailed shampoo/blowdry and this is $45.

With all colour services that do not include a haircut we offer a 15 minute complimentary express blow dry that takes the moisture out of the hair so you can see what your colour looks like. If you are looking for an additional style we charge a detailed blow dry and style cost due to the extra booking time required, which is between 30 to 45 minutes, for $35. This service includes a round brush or flat brush dry and style. If you would like further styling (curls or straightened) using hot tools (flat iron or curling iron) this requires more time and costs $45+.

Updo’s start at $75 and can increase depending on the complexity of the style desired and the amount of time it will take. Before coming in for your updo service we do ask that you wash your hair the day before and arrive for your appointment with clean dry hair. We also suggest that you wear a button up, or a zip up shirt that is easy to take off so that when you go to change you do not ruin your hair in the process.

Zazou Salon & Academy believes in sustainability and environmental awareness. We use natural products that are less damaging to the environment and we align ourselves with distributors who also believe in sustainability. Zazou participates in many fundraisers and sponsors numerous community events. Zazou provides services in an intimate, comfortable environment and we guarantee all our products and services 100%. To enhance your service we also offer complimentary make up touch ups, men’s mini facials with hair services, complimentary beverages – including an extensive range of organic coffee, tea and water.


For colour services we use either Wella or LaBiosthetique colours. La Biosthetique hair colour is 92% naturally derived. We carry Aveda hair care products . We carry La Biosthetique hair care, skincare and Belevance make up products from France. We also use Davines, a line from Italy that is all natural and packaged in environmentally friendly, reusable containers. We also retail OPI for nails and Aria hairdryers, flat irons and curling wands. For a full list visit, Products We Love

Our prices for children are the same as the cost for adults. This is because we take the same time and care with children as we do with adults. Children are offered complimentary drinks and experience the same service as our adult guests.

Colour will be fine if you are pregnant, however, if you feel uncomfortable with it we do suggest that you have highlights done instead of a solid colour. This is because a solid colour is applied directly to your scalp, highlights are foiled into the hair away from the scalp. We do use La Biosthetique colour which is 92% naturally derived, and has the lowest amount of ammonia content compared to any other colour product on the market. However, if you are at all uncomfortable we recommend speaking with your family doctor before scheduling an appointment.

We do ask that you arrive at least 5 minutes early for your appointment in order to fill out any necessary forms and to enjoy a beverage before your service. This also helps to ensure that you receive all the time you have scheduled for your service. Should you arrive late for your service, we may not be able to complete your full service.

Yes, we do Great Lengths bonded hair extensions, Free Fall weave-in, Tape-in, Clip-in, and i-Tip hair extensions. We use the best quality hair for the extensions. Before booking, you must come in for an extension consultation with a recommended extension technician to establish what you would like to have done, how long it will take, and cost. We do extension removals as well. See Hair Extensions.

Threading is an ancient method of hair removal originating in the eastern world, recently gaining more popularity in western countries. practitioners use a pure, thin, twisted cotton thread that is rolled over areas of unwanted hair, quickly lifting the hair out at the follicle level. Is it for you? See Threading Prices

  • No tears! – threading is found by many to be much less painful than waxing. since threading only targets individual rows of hairs, skin irritation is kept to a minimum, unlike waxing, which can sometimes cause unnecessary trauma to the skin
  • Au naturale – threading is 100% natural, there are no artificial waxes, chemicals, or invasive techniques used.
  • Itty bitties – even the shortest and finest of hairs can be removed (including peach fuzz) giving you the option of avoiding that bothersome “grow-out” period.
  • Anti-acne – most people who breakout after waxing tend to have much better results with threading. also, threading is dermatologist-recommended for individuals who are currently using skin-thinning medications like retin-A or acutane.

We have free underground parking that is on Mountain Highway and Ross Road. It is right across the street from the Starbucks Coffee. There are four levels of parking.

Yes, we guarantee our products and services 100%. If you are unsatisfied with your salon service we guarantee a complimentary redo if you call within 14 days of your initial service. We then book you in for a redo with your stylist. We cannot guarantee colour services from fading if you do not use professional haircare products due to the fact that non-professional hair products have the potential to strip your hair colour. This is why our stylist will always recommend a professional salon hair product because it will help preserve your colour. For hair products, we do guarantee satisfaction. You may return them for store credit or exchange within 2 weeks of original purchase and the bottle must be half full or more. Electronics (hair straighteners and blowdryers) are guaranteed at Zazou within a month of purchase. After one month the warranty goes to the manufacturer for the first year of use.

We offer make up applications with our Belevance La Biosthetique biomimetic make up for the skin. Make up applications range in price from $55-$75. We also offer a complimentary make up touch up at the end of every service that includes blush and lip gloss. Please note, make up appointments require advance notice as we schedule our make up artist based on demand.


Students are all in different stages throughout the program. They require models for specific classes and practice. However, they do not have specific days for booking appointments. Generally models are required Monday morning from 9am – 1pm. You may place your name on a list with general information about your hair and what you would like to have done and they will contact you if your needs suit the current skillset they’re practicing.